Terms and Conditions

DAMAGED OR LOST ITEMS

We focus on providing your garments dedicated and focused care to provide quality cleaning, safety to your garments and your satisfaction with our Service. We also reserve the right to refuse any garment at Frank's Cleaners & Alterations LLC’s sole discretion.

DAMAGED ITEMS

We do our best to prevent any damages to your garment but we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. For any items deemed damaged, Frank's Cleaners & Alterations LLC at it’s discretion may reimburse you by paying up to ten (10) times the charge for cleaning the item in which the damage occurred regardless of brand, price or condition of the garment. Please note that should damage to the garment arise from following the garment’s indicated care instructions, Frank's Cleaners & Alterations LLC is not liable for any reimbursement for the damaged item.

Any damaged items must be reported to Frank's Cleaners & Alterations LLC and inspected by an authorized Frank's Cleaners & Alterations LLC representative within seven (7) days from date the damaged item was returned to you by Frank's Cleaners & Alterations LLC. Inspection may happen through digital photos or in-person.

LOST ITEMS

Any lost item must be reported within seven (7) days of the delivery of the garments to Frank's Cleaners & Alterations LLC. All claims are reviewed on a case-by-case basis. Items are considered lost twenty (20) days after the initial claim has been made. Any reimbursement for an item deemed lost by Frank's Cleaners & Alterations LLC shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item regardless of brand, price or condition of the garment.

While we check all garments for loose items prior to dry cleaning or laundering items, Frank's Cleaners & Alterations LLC take does not take responsibility for any loose items lost when submitted in a Frank's Cleaners & Alterations LLC bag, such as watches, jewelry, cufflinks, etc.

USE OF WASH-DRY-FOLD LAUNDRY BAGS AND CLEAN-PRESS-HANG GARMENT BAGS

As part of the service, Frank's Cleaners & Alterations LLC will provide you a personal reusable Wash-Dry-Fold Laundry Bag(s) and/or Clean-Press-Hang Garment Bag(s). These are to be used to pack your garments bound for pick-up and cleaning by Frank's Cleaners & Alterations LLC.

Anything you would like cleaned, pressed and returned on a hanger should go in the blue or Pink bag. If the item can be laundered we will automatically launder it. Items that require dry cleaning will be dry cleaned. We always closely follow the instructions on the garment care tag. Any special cleaning instructions are required to be noted on notebook paper or Sticky Notes and submitted with your garments for cleaning.

Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into your Maroon or Gold Wash-Dry-Fold Laundry bag. While we examine all items prior to cleaning to observe care tag instructions, by putting your items into the Wash-Dry-Fold laundry bag, you agree to have these items washed in a washing machine, dried in a tumble dryer and then folded. Any special cleaning instructions are required to be noted on your Account online or noted on notebook paper and submitted with your garments for cleaning.

PICK-UP AND DELIVERY

Our goal is to provide valuable, convenient, and timely service to all of our customers and partners. Therefore, you can edit your pick-up or delivery 60 minutes before the requested time at no charge. If you change your pick-up or delivery time after this cut-off, or if we are unable to pick-up or deliver your order You Can Always contact us. We always respond within 60 minutes during business hours.

We hope to provide a convenient service to all our customers and can leave orders outside residences or with an authorized representative of your residence (i.e. doorman, concierge, front office, etc.) provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery by Frank's Cleaners & Alterations LLC.

You have an option to ask us to leave your delivery with an authorized residence agent or other location, but Frank's Cleaners & Alterations LLC will not be responsible for any lost cause as a result.

BAGS FOR FIRST PICK-UP AND DELIVERY

For your first pick-up, please fill our Provided (Blue or Pink) Laundry bag with the clothing you would like cleaned. A tied grocery bag works well for small orders and a clean trash bag is great for larger orders. Please place in separate bags items for Wash-Dry-Fold and items for Clean-Press-Hang.

Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should be pointed out or marked by customer.

NON-CLOTHING ACCESSORIES

We do our best to return all non-clothing accessories, such as garment bags and hangers, that we received with your order pick-up. However, please note that these items are considered “non-tracked” inventory and we are unable to guarantee their return. We will not be held liable for un-returned non-clothing accessories.

INVENTORY

Frank's Cleaners & Alterations LLC reserve the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.